Ed Voyles Honda

mrsbudboden 

on DealerRater

11 years ago

after purchase customer service I purchased a 2014 Honda Civic for my sister to have who lives in Alabama. I bought the car and paid cash March 19, 2014. They had not processed the paper work for her to receive the packet needed to get her tags until April 14th,2014. She had exactly 3 days left on her temporary tags which would expire April19th, a weekend ,when they got her the paperwork. Pretty sorry aftercare from the department which needed to process the paperwork. I think the dealership owns her a gas card at the very l... read more

DMeans 

on DealerRater

11 years ago

We made an appointment @ 10:00am for diagnostic work related to O2 sensor (we've replaced at least 3, maybe 4 of them since buying the car in 2006 from Ed Voyles, and the last one had just failed after about a year). When we arrived for our scheduled appointment, we were told that we would need to leave the car - something we were not told when making the appointment days before. They also said they were 'backed up' and it would take at least a couple of hours to 'work through' the back-log of oil changes and other things. W... read more

travelmonkey 

on DealerRater

11 years ago

Scammers and liars! My Honda was already diagnosed by Scammers and liars! My Honda was already diagnosed by a highly reliable auto repair shop, but required a new ECM that only a Honda dealer can install. Ed Voyles charged me $110 for their initial diagnosis. I expected that, but then they decided they needed even more diagnosis time despite receiving the detailed information from my independent shop. David claimed that they would need another day or more costing me $330! Knowing that the ECM replacement would cost around $6... read more

SMB2000 

on DealerRater

11 years ago

I bought a used 2007 Honda Accord in 2011 from EdVoyles Honda, assuming that I had a great purchase because I have no knowledge of cars, but when I went back to the dealership, recently, to trade in and buy a new Honda Civic, the value given by the dealership was way lower than the market. I was told by the Sales GM Pete Richards, to take the car to CarMax to get the value. I took the car there, when the CarMax personnel looked at the car, I was told that the car was in an accident and will be auctioned as a Salvage Title, a... read more

Todd22 

on DealerRater

11 years ago

Absolute scandal! I've never in 36 years of dealing with different versions of customer service nationally and internationally been treated the way I was by Ed Voyles Honda on Cobb Parkway, Marietta these past couple of days. Here is the story: Yesterday, I went in with my Honda CR-V to have a spare key made. They made the spare key, and I drove off assuming that everything was okay. Alas, it was not. I realized soon that my radio/CD player/bluetooth player had stopped working while at the Ed Voyles Honda dealership. I calle... read more

glagvera 

on DealerRater

11 years ago

Richard Wade is very aggressive and not friendly person. We were trying to buy new Honda Accord LX 2013 yesterday. Do not work with him!!! 

nivea79 

on DealerRater

12 years ago

I have been a loyal customer of Ed Voyles for over 8 years. I was in a predicament, where I could not get my car to the dealership, nor had access to a fax machine, because my car was having trouble. It is frustrating that in order to get any information about my vehicle (i.e. my last service at Ed Voyles; completed a few months ago) that I could not get any information over the phone. I have my VIN, driver's licence number, and a variety of other ways to validate that I am the owner of the car. When I come in for service an... read more

js500 

on DealerRater

12 years ago

Larry Calbert seems to receive good reviews on this site, but my experience with him on 7/22/13 was not good for two primary reasons: (1) a poor response to my initial inquiry; and (2) a high price. Neither of these reasons may have been his fault specifically, but fault does lie somewhere within Ed Voyles, if not with Mr. Calbert. I had contacted Mr. Calbert about purchasing a 2014 Honda Odyssey Touring Elite with some options that I specified in my request. I had also asked him to let me know when the vehicles would be ava... read more

wenyanyuan 

on DealerRater

12 years ago

If I have to describe the sales team of this dealership in one word, I'll say LIAR. We went to this dealership because we were promised a certain price for a Honda Odyssey. I called twice to confirm the price before we went. Once we were there, we were told they would not honor the price. We then asked if they could match a price we got from another dealer, which is slightly higher they what they originally offered and we have on a piece of paper, they said no. We left. On our way home, while we are about 10 miles away, they... read more