Ed Voyles Honda

2008 HONDA ACCORD EX Owner 

on Carfax

6 years ago

I was told my oil pan is leaking. I bought the oil pan from their very own shop after I was told the previous one was leaking despite not having any leaking issues till I started going to them for oil change. I have only some oil changes with them since changing the oil pan a few months ago, so...to be told its leaking again tells me one of their techs stripped the oil pan bolt. AGAIN. I will have to go back to them to have them rectify this. 

2017 HONDA CR-V TOURING Owner 

on Carfax

6 years ago

Ed Voyles Honda needs a system where first come is first served. I arrived as the 4th car at 6:45 am and the service teams checked in all the cars except mine causing me to stay an additional 1.5 hours just to get an express oil change. Unacceptable! I will be much more vocal next time! 

2014 HONDA CIVIC LX Owner 

on Carfax

6 years ago

price is too high and you did a poor job 

2018 HONDA ACCORD SPORT Owner 

on Carfax

6 years ago

Shop Foreman was horrible. Service Advisor was great. I declined service due to Shop Foreman. 

2017 HONDA CIVIC EXL Owner 

on Carfax

6 years ago

It took me two hours from my home to here but the technician did not find my car problem. It cannot start for many times and I had to jump start frequently. I felt so frustrated. What's worse, I asked my test report more than 5 times it also some "reason" to delay give this. Finally, I got it. Interestingly, 10days later, I went to another honda 4s store and they found my car problem just took 10 mintues. It is a good place to buy a car but not a good place for service. 

2018 HONDA CR-V EX Owner 

on Carfax

6 years ago

1. The CR-V Manual states explicitly that "Your vehicle does not require oil additives. In fact, they may adversely affect the engine performance and durability." Yet it was recommended, at a cost of more than $20. I found that surprising and disturbing. 2. After I was told the car was ready for pick-up I had to wait another 20 minutes before it was delivered. 3. Oil change service is advertised at a fixed rate. Yet a $3 charge for "shop fees and supplies" was added. Shouldn't that be included? 

2011 HONDA ACCORD SE Owner 

on Carfax

6 years ago

I came in for an oil change & tire rotation. My oil was changed, but my tires were NOT rotated, even though I was charged for that service. Kia was my advisor. My car was not washed after the service, when it usually is. I will not be coming back except to get my refund! This is stealing money from customers. 

2015 HONDA CR-V EX Owner 

on Carfax

6 years ago

Battery was deficient. Had it tested at another mechanics twice. It failed both times. Had to make two trips to Honda dealership to convince them what I already knew. In fact, asked them to test it in the drop off area so I could make sure the test was adequate. After a few minutes, the battery was found to be deficient. I dont understand. 

2017 HONDA ACCORD EXL Owner 

on Carfax

6 years ago

I arrived around 3:40. Brody checked me in. After sitting for 90 minutes, I decided to call Brody. With no answer, I went to the service desk. No on could find my paperwork and Brody had left fie the day. Finally, I walked out and asked fir the service manager. When he investigated the situation, Brody did not give my paperwork to an assigned technician. Im very disappointed with the service I received.